Platform Policies

Membership & Pricing

Your membership includes:

• • Full catalog access: Browse all 500+ makers and thousands of products
• • Direct messaging: Connect and build relationships with makers
• • Wishlists & favorites: Save products and makers for later
• • Collaborator Portal: Share your personalized link with retailers and earn 20% commission
• • Points rewards: Earn points on every order for perks and discounts
• • Early access: Be first to see new makers joining the network
• • Order support: Our team helps mediate any issues

Collaborator Commission

As a collaborator, you earn 20% commission on the wholesale amount for every sale made through your Collaborator Portal.

• • Commission is automatically calculated on each sale through your portal
• • Payments are transferred to your connected Stripe account
• • No caps on how much you can earn

Points Rewards Program

Earn points on every order you place:

• • 1 point per $1 spent on wholesale orders
• • Bonus points for first orders with new makers
• • Redeem for: Discounts, early access, exclusive perks
• • Points expire: 12 months after earning if unused

Full rewards program details available in your member dashboard after approval.

Account Standing

Your membership may be suspended or terminated for:

• • Failed payment for monthly membership
• • Repeated fraudulent disputes or chargebacks
• • Harassment or abuse toward makers
• • Violating NESHE Network terms of service
• • Reselling maker contact information

Eligibility Requirements

To join NESHE Network as a maker, you must:

• 1Have an established online presence: A website, Etsy shop, or active social media storefront where you currently sell products.
• 2Hold a valid business license: Proper business registration in your region. We verify this during the application review.
• 3Have inventory ready to ship: Real products, not just ideas. Collaborators need reliable makers who can fulfill orders.

Pricing & Platform Fees

NESHE Network uses a transparent fee structure:

• • No listing fees: Add unlimited products at no charge
• • No monthly subscription: You only pay when you make sales
• • You receive your full wholesale price: The platform fee is added on top and paid by collaborators. You'll see the exact rate in your maker application and on your dashboard whenever you price a product
• • Payments via Stripe: Direct deposit to your bank account

Order Fulfillment

• • Direct shipping: You ship directly to retailers. No warehouses or middlemen.
• • Lead times: You set your own lead times. Be realistic and honor them.
• • Communication: Respond to collaborator inquiries within 48 hours.
• • Order confirmation: Confirm orders within 24 hours of receiving them.
• • Tracking: Provide tracking information for all shipments.

Quality Standards

• • Products must match descriptions and photos accurately
• • Maintain consistent quality across all orders
• • Use appropriate packaging to prevent damage during shipping
• • Include any required safety information or certifications (especially for food, skincare, etc.)
• • Promptly address any quality issues reported by collaborators

Returns & Disputes

• • Your policy: You set your own return/exchange policy and display it on your profile
• • Damaged goods: Replace or refund items damaged in transit
• • Disputes: NESHE may mediate disputes between makers and collaborators
• • Resolution timeline: Respond to dispute claims within 72 hours

Account Standing

Your account may be suspended or terminated for:

• • Repeated late shipments or unfulfilled orders
• • Misrepresenting products or business credentials
• • Consistent quality complaints from collaborators
• • Violating NESHE Network terms of service
• • Attempting to circumvent the platform for direct sales

Eligibility Requirements

NESHE Network is open to all types of collaborators:

• ✓Brick & mortar store owners
• ✓Online shop operators
• ✓Pop-up and market collaborators
• ✓Gift shop and boutique curators
• ✓Anyone passionate about curating handcrafted goods

No business license required. All applications are reviewed and approved by our team.

General Refund Policy

NESHE Network connects makers directly with collaborators. Because each maker crafts unique, handmade products, refund and return decisions are at the maker's discretion and vary by product type.

Defective or Damaged Products

If you receive a product that is defective, damaged during shipping, or significantly different from the listing:

• 1Report within 48 hours of delivery with clear photos of the damage or defect.
• 2Contact the maker directly through NESHE messaging. Most makers resolve issues quickly.
• 3If unresolved within 72 hours, contact NESHE support and we'll mediate on your behalf.

Non-Defective Returns

For products that arrive as described but you'd like to return:

• • Returns are at the maker's discretion: check each maker's return policy on their profile before ordering
• • Many handmade and perishable items (candles, food products, skincare) are non-returnable
• • If a maker accepts the return, the buyer is responsible for return shipping costs
• • Refunds are processed within 5-10 business days of the maker receiving the returned item

NESHE Membership Refunds

• • Your $9/month collaborator membership can be cancelled anytime
• • Cancellation takes effect at the end of the current billing period
• • No partial refunds for unused time in a billing cycle
• • Reactivation is instant, your data and history are preserved

Dispute Resolution

If you and a maker can't reach an agreement:

• • Email support@neshenetwork.com with your order number and details
• • Our team reviews both sides and works toward a fair resolution
• • NESHE reserves the right to issue refunds in cases of clear misrepresentation
• • Resolution typically takes 3-5 business days

What it is

Some makers deliver to nearby stores themselves rather than shipping. Where they do, the store pays nothing for delivery. Each maker decides whether to offer it and how far she is willing to travel.

This is an arrangement between the maker and the buyer. NESHE Network does not carry, schedule, insure or guarantee these deliveries, and does not set the area any maker covers.

If you are buying

• • There is no tracking number. A person is bringing it, not a courier.
• • Timing is arranged between you and the maker, around weather, roads and her production schedule.
• • If something is unclear or running late, ask the maker first. She knows more than anyone else will.
• • Retailers: raise it with your NESHE collaborator, who will reach the maker for you.

If you are a maker offering it

• • A store inside your distance is offered free delivery at checkout and will expect you to bring the order.
• • Set your distance at what you would drive on a bad week, not your best one. Winter is part of the year.
• • If a delivery will be late, tell the buyer yourself rather than leaving them to chase it.
• • You can switch it off at any time. That only affects orders placed afterwards.

When it goes wrong

Roads close, trucks break down, and people get sick. Sort it out directly with the other person first, that is almost always the fastest route to an answer.

If you cannot reach them, or the order is not going to arrive at all, email support@neshenetwork.com and we will help sort the order out.

What we always store

• • A sign-in cookie, so you stay logged in as you move between pages
• • Your cart, so it is still there when you come back
• • Your cookie choice, so we only ask once

These are needed for the site to work and cannot be turned off.

What we store only if you agree

If you accept, we load a Meta (Facebook and Instagram) advertising pixel. It tells us which of our posts and ads bring people to NESHE, so we can spend our small marketing budget on reaching more Canadian retailers.

• • It records which pages you visit on this site
• • It does not read your messages, orders, or payment details
• • Nothing loads until you say yes, and declining costs you no features

Changing your mind

Clear this site's cookies in your browser and we will ask you again on your next visit. To ask what we hold about you, or to have it deleted, email support@neshenetwork.com and we will come back to you within 30 days.